Who we are

Prevent Water is a residential water filtration company serving Florida families. We provide whole house filtration systems, free in-home water diagnostics, and ongoing technical support. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website preventwaterfl.com, interact with our advertisements, or contact us through WhatsApp, phone, or email.

Information we collect

We collect the following information when you interact with us:

Contact information you provide voluntarily, such as name, phone number, email address, and home address when you request a free water diagnostic or schedule an in-home visit.
Communication history through WhatsApp, phone calls, email, or forms on our website.
Technical data collected automatically when you visit our website, such as browser type, device type, IP address, pages visited, and referral source.
Information shared through Meta Pixel and similar tracking tools used for advertising performance measurement.

How we use your information

We use the information we collect to:

Schedule and conduct in-home water diagnostics.
Respond to your inquiries and provide customer support.
Provide proposals, technical analysis, and ongoing service information.
Improve our marketing campaigns and measure advertising performance.
Comply with legal obligations under Florida and federal law.

How we share your information

We do not sell your personal information. We may share limited information with:

Authorized installation technicians and partners who work directly with us to deliver our services.
Service providers that help us operate our business, such as customer relationship management software, hosting providers, analytics tools, and advertising platforms.
Authorities when legally required or to protect our rights and the safety of our customers and team.

Cookies and tracking

We use cookies and similar technologies to operate our website, measure traffic, and improve advertising relevance. This includes Meta Pixel for Facebook and Instagram ads measurement. You can disable cookies in your browser settings, though some features of the website may not work properly without them.

Your rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of marketing communications at any time.
Request a copy of the data we have about you.

To exercise these rights, see our Data Deletion page or contact us directly.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Marketing data is typically retained for up to 2 years. Customer service and installation records are retained for the warranty period of your equipment, plus any additional period required by law.

Children's privacy

Our services are directed at adult homeowners. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

International users

Prevent Water operates in Florida, United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States, where our servers and operations are based.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Material changes will be highlighted on our website. Your continued use of our services after any changes means you accept the updated Privacy Policy.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: contato@preventwaterfl.com
WhatsApp: available through preventwaterfl.com
Address: Prevent Water, Florida Central, United States